Yes—use Book Online (Altegio). Choose your service and a preferred date/time, confirm details, and receive email/SMS confirmation . No upfront payment unless a deposit is shown.

FAQs - WestMid Window Clean

Q: Are you insured and compliant?

Yes— public liability insured and DBS checked . Safe methods (water-fed pole, ground-based), eco-friendly pure water , RAMS available for commercial sites.

Q: Do you also do gutters, roofs, solar or shopfronts?

Yes— Gutter Clearing & Downpipe Flush , Roof Moss Removal/Soft-Wash , Solar Panel Cleaning , and Shopfront (exterior). Add to your booking or request a combined quote

Q: What should I prepare before you arrive?

Ensure access to the back , gates unlocked, windows closed, ornaments moved from sills, pets secured, and tell us about parking/permits if needed.

Q: How can I pay?

Card/Apple Pay/Google Pay (Stripe), bank transfer , or cash . Digital receipts/invoices sent automatically.

Q: What’s your rain & weather policy?

We work in light rain (pure water dries clear). We reschedule for high winds, storms or ice. You’re covered by our 48-hour streak-free guarantee —we’ll return and put it right.

Q: How often do you visit? Can I pause or reschedule?

Most customers choose every 6 or 12 weeks . You’ll get a reminder before each visit. Need to change it? Reschedule via your confirmation link, WhatsApp, or call us.

Q: What is the ‘first clean’ surcharge?

For the first visit we often complete a deep clean (heavier soiling, algae, spotting). This can be +50–100% . After that, your regular round price applies.

Q: How do you price the work?

Simple “from” prices by property type and frequency : – 6-week rounds: Flat £20 · 2–3-bed Semi £22 · 4-bed Detached £32 – 12-week rounds: Flat £24 · 2–3-bed Semi £28 · 4-bed Detached £40 A minimum charge per visit applies; exact price confirmed after a quick check/photos.